| The agency is a member of the Nursing Agencies Association of Australia. We are also members of the Chatswood Chamber of Commerce. In addition to the Managing Directors we currently employ approximately 200 casual nursing staff ranging from Registered Nurses, Assistants in Nursing as well as domestic staff. Each of the nurses has successfully completed the required qualifications and/or experience in that role. To ensure an efficient and professional standard at all times we monitor our phones 24 hours a day, 7 days a week. WELCOME TO NAC It is our intention to provide you with a personalized and quality service. A nursing agency you can rely upon. Nurses Around The Clock is available to help make your life easier. POLICIES AND AIMS As a busy agency we supply staff to nursing homes and retirement villages on Sydney's North Shore and surrounding areas. It is our policy not only to maintain our reputation of allocating quality staff to all of our clients, but also to continually strive to increase the level of service offered. It is our policy to continually work at self-improvement so we can constantly give our clients the best possible service. We welcome feedback from our clients regarding our agency and staff, this information is then recorded for future reference. REGISTERED TRAINING ORGANISATION Nurses Around The Clock is a Registered Training Organisation under the Australian Quality Training Framework and is registered to deliver training, conduct assessment and issue qualifications. THE STAFF We adhere to our code of ethics when interviewing staff and keep photocopies of the required documents in our files. Two successful phone references are a requirement for all applicants. All NAC registered and experienced nursing staff must satisfy the required standard of competency. CRIMINAL RECORD CHECKS Criminal record checks are conducted on all successful applicants. These checks are repeated annually and carried out as thoroughly as the law will permit. STAFF STANDARD CHECKS We do random checks on our staff while they are on duty to ensure they are working well and to your standards. We want you to be happy with the care your residents are receiving. INDIVIDUAL POLICIES AND PROTOCOLS We ask all our staff to introduce themselves to the person in-charge of their shift. We advise them to become familiar with the duties manual at the start of the shift. Our nurses are expected to familiarize themselves with emergency procedures, fire exits and policies on manual handling and universal precautions. All our nurses are instructed to follow the occupational health and safety guidelines for each facility. REQUESTING AND CANCELLING SHIFTS We know that it is not always possible, but it is desirable if you could give us advanced notice when requesting staff. By doing this we may be able to send you the same staff and therefore give your residents continuity of care. If you cancel a shift with reasonable notice (i.e. 4 hours and over) we will inform the staff member and you will not be charged a cancellation fee.
Notice of 4 hours or less will result in you being invoiced for 4 hours. The reason for this is that it is extremely difficult to find an alternate shift for the nurse at such short notice. If a nurse is cancelled on arrival and we were not notified beforehand, you may also be invoiced for 4 hours. DIRECT REQUESTS If a nurse on duty is requested to do a future shift, please advise us immediately so we can ensure your request is carried out. NO SHOW AND POOR STANDARD REPORTS We pride ourselves with providing our clients with reliable staff. “No Shows” are not tolerated. If legitimate explanation is not given the staff member will not be re-employed. If this happens please notify us immediately and we will do our utmost to replace that staff member. The same applies to a staff member who receives 3 bad standard checks or complaints. RECORD KEEPING ACCOUNTING AND STAFF BOOKINGS Our computer systems comprise of the latest Accounting Software and Microsoft Office Products that allow us to keep accurate records of staff availability, client bookings and staff allocation. The accuracy of bookings/record systems is maintained with staff timesheets. Each staff member is issued a timesheet book consisting of triplicate pages for client, agency and employee. These are to be completed and signed by the client and employee upon completion of each shift. UNIFORMS Female
RN - Navy skirt/slacks with NAC white polo shirt EN - Navy skirt/slacks with NAC light blue polo shirt AIN - Navy skirt/slacks with NAC light blue polo shirt Male
RN - Navy trousers with NAC white polo shirt EN - Navy trousers with NAC light blue polo shirt AIN - Navy trousers with NAC light blue polo shirt Navy/black shoes for all staff (no joggers) Domestic
Cooks - Navy trousers with NAC royal blue polo shirt K/Hand - Navy trousers with NAC royal blue polo shirt
Cleaners - Navy trousers with NAC royal blue polo shirt We expect our staff to be well groomed and professional, with their ID badge in view at all times. In the event of a staff member attending a shift untidy in appearance, please feel free to bring this to their attention and/or notify our agency. REGISTRATION All registered and enrolled nurses are advised to carry their registration with them at all times so you may sight them for verification. We sight and photocopy original registrations at the initial interview. We repeat this process annually for our records. CONDITIONS FOR EMPLOYING NAC STAFF In the event of your facility employing a member of our staff during or within 12 months of their employment ending with us, the following conditions apply:- 1. The interviewing and subsequent employment of an NAC staff member will constitute an acceptance by the client to pay a release fee. This will be due to the loss of potential revenue, as well as the associated costs involved in interviews, criminal and reference checks, assessment and recruitment of replacement staff. 2. The client agrees to notify NAC immediately an employee is offered and accepts employment. 3. A tax invoice will be issued, followed by the letter of release upon payment. This in turn will nullify any legal claims that may arise in the future. 4. If the employment of the NAC staff member is terminated for whatever reason no refund will be made to the client. The fee structure, including GST is outlined below: Registered Nurse $5,500 Enrolled Nurse $4,400 Assistant in Nursing $3,300 Domestic staff/Cooks $2,750 SERVICE AGREEMENT/CONTRACT Between
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……………………………………………… Hereinafter referred to as ’The Client’ And Nurses Around the Clock Pty. Ltd. Hereinafter referred to as ’The Agency’ RE: SERVICE AND CONFIDENTIALITY UNDERTAKING WHEREAS: a.The Agency agrees to provide Nursing Staff to The Client for the purpose of taking care of the residents needs at the direction and full control of The Client’s regular staff. b.The Client hereby acknowledges and accepts the Nursing Staff provided by The Agency. NOW THIS AGREEMENT WITNESSES AS FOLLOWS: 1. The Client acknowledges that all services provided to The Client by The Agency, are to be by qualified, experienced or suitably prepared nursing staff. In the event of The Agency assigning Nursing Staff with lesser experience, The Agency will seek The Client’s approval at the time of the booking. 2. The Client acknowledges that it is a condition of The Agency supplying the nursing staff to keep confidential this agreement on behalf of itself and on behalf of any other person who is under its control. 3. The Client agrees to treat as confidential all such information including, but without limiting, the general nature and extent of this undertaking, relating to the services provided. 4. The Client undertakes that it will not, without the prior written consent of The Agency, disclose any of the confidential information to any other person, nor will it use or permit the use of any such information by any officer, employee or agent of The Client or any other person under its control for any purpose other than in respect of evaluating such confidential information for the purposes for which it is intended. 5. The undertakings contained in this agreement will continue without limit in point of time but will not apply to any information: (a) which is in the public domain at the time of disclosure of such information by The Agency; or
(b) which becomes part of the public domain at any time in the future; or
(c) which The Client can prove was known to The Client at the time of disclosure
by The Agency to The Client. 6. The Client acknowledges that the execution of this undertaking does not oblige, The Agency to disclose any particular information to The Client and The Agency shall retain a discretion as to the confidential information it discloses. 7. The Client undertakes that it will immediately, upon request by The Agency, return all documents and other materials supplied by The Agency. The Client further undertakes not to retain any copies of any such documents or material that could only be of interest to The Agency. 8. The Client and The Agency agree that upon both parties signing this agreement or by requesting and accepting The Agency’s nursing staff to perform nursing duties at The Client’s Health Care Facilities constitute a legally binding acceptance and agreement of the whole document in its entirety and not only the Service Agreement/Contract.
Date: .................................................................
Signature: ................................................................
Full Name: ................................................................
Address: ................................................................
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